Shipping Information:

We are only human....and biker minded people to boot, if there is a ride or something else to do, we wont be hanging around to ship your package! We will however, do our best to ensure that you recieve your merchandise in a timely manner. If there happens to be an issue with the shipment we will do our best to contact you and let you know whats going on.

Refund, Returns and Cancellation Policies:

Order Changes/Cancellations Please keep in mind that it may not be possible to cancel or make a change to an order after it has been processed.

If you need to modify or cancel an order, please send an email to: billing@hawgstock.com and tell us your name and order number and the specific changes you would like made to your order. If you are requesting a cancellation, please allow several days for your refund to run its obstacle course through our accounting department and then through our bank and then over to your bank and then finally back into your account.

Returns and Exchanges We want you to love your Hawgstock Merchandise! If you receive a product that is faulty or defective, or if you order a garment that doesn't fit you, you can exchange the defective or ill-fitting merchandise for something that suits you better. Just return the defective or poor fitting merchandise (within 10 working days) back to:

Hawgstock C/O Hawg Lot Productions, Inc. 2497 225th Trail Winterset, Iowa 50273

Please include your original packing list and write on it the item you wish in exchange. If you are exchanging apparel be sure to include the style and size (Ex. The Men's XL T-shirt is too small and we would like to exchange it for the same shirt in a XXL, here is the additional $4.00). Also indicate the address where you want your stuff to be shipped or simply circle the address on the form.

If you do not have a packing list, please write the following on an 8 1/2 x 11 sheet of paper:

Your Name Your Complete Shipping Address If the Item was a Gift, The Name of the Person Who Placed the Order The item you wish in exchange and what you would like to exchange it for. (If you are exchanging apparel be sure to include the style and size)

Refunds Hawgstock wants you to be 100% satisfied with your purchase. If you wish to return your merchandise for credit, just return it in good, unused condition (within 10 business days) to:

Hawgstock - returns 2497 225th Trail Winterset, Iowa 50273

Please include your original packing list and write on it your reason for returning the merchandise. Upon inspection of the merchandise, we will issue a refund to the credit card used for the original purchase for the amount of the returned merchandise. Shipping and handling charges applicable to the original order are not refundable.

Please allow several days for your refund to run its obstacle course through our accounting department and then through our bank and then over to your bank and then finally back into your account.

NOTE: Requests for replacements or refunds must be made within 10 working days of receipt.

Mailed-In Orders If you don’t have a Visa, Mastercard or Diner’s Club card, we do accept mailed-in orders with a check or money order. To order Hawgstock Merchandise without using a credit card, send us what you would like and a check for the amount of them item and shipping: (We will wait for your check to clear our bank before shipping your order.) Make checks payable to Hawgstock or Hawg Lot Prodcutions, Inc.

Refer to the On-Line store for descriptions of products and shipping costs. Send the completed order, along with your check or money order to:

Hawgstock - merchandise order 2497 225th Trail Winterset, Iowa 50273

Please do not send cash! If you are outside the US, we do not accept checks drawn on foreign banks. Please use an International Money Order payable in US dollars.

Frequently Asked Questions:

I don’t have a credit card. Can I still place an order? If you don’t have a Visa, Mastercard or Diner’s Club card, we do accept mailed-in orders with a check or money order. **Please see above for details.

Do you accept PayPal? Yes, we do accept PayPal as a form of payment.

How long will it take for my order to reach me? The time it takes for the shipment to reach you depends on which shipping method you choose and the distance between your location and Winterset, IA. Please see the shipping information for details: on a normal basis (when we are in the office) Orders shipped by First Class Mail, Priority Mail or Fed Ex Ground arrive in 5-7 business days. Orders shipped Fed Ex 2nd Day Delivery arrive in 2 business days if the order is placed before 2pm Eastern Time. Please keep in mind that packages shipped outside of the United States are shipped via International Airmail and may take up to 3-4 weeks (6 - 8 weeks to Canada for unknown reasons) because of the additional distance and because packages have to clear customs when they reach the country of destination. (Items that are ordered via mail with a check will not be shipped until your check has cleared our bank.)

I can’t place more than one item in my shopping cart. It's not a high tech solution, but after you have added the first item to your shopping cart, try clicking on the menu along the left hand side of your screen to go directly to the section of your next item instead of clicking the "Keep Shopping" button.

How do I make a change to an existing order? It may not be possible to make a change to an order after it has been processed by our ordering system. You may e-mail us directly at:

billing@hawgsstock.com

and tell us the specific changes you would like to make to your order.

Please include your first and last name and order number in all correspondence.

My merchandise (ie:shirt) doesn’t fit. How do I exchange it? If you order a garment that doesn't fit you, you can exchange it for one that fits you better. Just send the poor fitting merchandise (within 10 business days)back to:

Hawgstock - exchange 2497 225th Trail Winterset, Iowa 50273

Please include your original packing list and write on it the style and size of the item you wish in exchange. (Ex. this small shirt is too small, please send me a medium). Also indicate the address where you want your stuff to be shipped.

If you do not have a packing list, please write the following on an 8 1/2 x 11 sheet of paper:

Your Name Your Complete Shipping Address If the Item was a Gift, The Name of the Person Who Placed the Order The style and size of the garment you wish in exchange.

I have a product suggestion. Where should I send it? Please send your suggestion to hawgstock@hawgstock.com. We do keep track of the types of products our customers suggest and we sometimes introduce new products depending on the number of requests. After multiple requests for sleeveless t-shirts and for rockers, we added those items to our store.

Can anyone put your logo on other merchandise? We do not allow licensing of our trademarked characters. If you put our characters, logo on your own shirt, you will be in violation of our intellectual property rights! We cannot print personalized or custom editions of our existing shirt designs. Thanks for thinking of us, though.

These FAQs didn’t answer my question. Now what do I do? Send us an e-mail that includes your first and last name, your order number (if you’ve already placed an order) and all the pertinent details of your question to:

billing@hawgstock.com

E-mails sent to this address are answered when we check our mail, if we are here, mainly on a first-come, first-serve basis Monday through Friday during normal business hours.